Privacy Policy
Effective 2026-11-07. This site is run by NetSaint, United States, which is responsible for your data. Contact: support@netsaint.win.
What we collect, why, and how long we keep it
| Data | Why | Kept for |
|---|---|---|
| Email address | Send your order, receipt and renewal reminders, and let you find your orders. | 7 years after your last order (tax and accounting records) |
| Order details (product, price, payment method, dates) | Deliver your order, handle support and refunds, keep tax records. | 7 years |
| Discord username (optional) | Find you for support. | Until you ask us to delete it, or 2 years after your last order |
| IP address at checkout | Prevent fraud and abuse. | 2 years |
| Home IP for VPN plans | Whitelist your connection on our VPN servers. | While your plan is active, and 2 years after it ends in our order records |
| License activity: when your key is checked, a hashed computer ID, and the result | Run the license check and prevent key sharing. | As long as needed to run the license check and prevent key sharing and fraud |
We don't collect payment card, bank, PayPal, Venmo or Cash App details. The payment providers handle those.
What our VPN servers keep
Our VPN servers whitelist your home IP so only you can connect. Like most servers, they may keep short-lived technical logs (such as connection times and IPs) to keep the service running and handle abuse. We don't sell this data or use it for advertising.
Legal basis (EU and UK)
We use your data to perform our contract with you (delivering your order), to meet legal obligations (tax records), and for our legitimate interest in preventing fraud and abuse.
Who we share it with
- Payment providers (NOWPayments, MoonPay, Cash App), to process your payment. They have their own privacy policies.
- Hosting providers: OVHcloud (website and license server in the United States, VPN server in Canada) and ZAP-Hosting (VPN server in Germany).
- Our email provider, to send order emails.
- Authorities, only when required by valid legal process.
We don't sell or rent your data, and we don't share it for advertising. Your data is stored in the United States, Canada and Germany.
Cookies, tracking and Do Not Track
Shoppers get no cookies from this site. There are no analytics, ads, trackers, or third-party scripts or embeds, and no third party can track you across sites through our site. The only cookie is the store owner's admin login, which is strictly necessary. Since we don't track you, browser "Do Not Track" signals don't change anything here. NOWPayments and MoonPay set their own cookies on their own sites when you pay there.
Children
Our products are for adults. We don't knowingly collect data from anyone under 13. If we learn we have, we delete it.
Security
The site uses HTTPS. Admin access is password-protected and rate-limited. Order pages can only be opened with a long random link sent to you. No system is perfectly secure, but we protect your data with reasonable measures.
Your rights
You can ask for a copy of your data, or ask us to correct or delete it. Where GDPR or UK GDPR applies, you can also object to or restrict how we use it, and complain to your local data protection authority. Email us to make a request. We may need to keep some records, such as tax records, for as long as the law requires.
Changes
If we change this policy, we'll update the effective date at the top. For important changes, we'll also put a notice on the home page.